Bloom — Support

Last updated: 2026-05-24. Document version: v1.

Welcome

Bloom is the in-room companion you use during your stay at a Lumon-powered residence. This page is here in case something isn't working the way it should, or you have a question you'd rather not ask in person.

Getting started

You're a resident, just handed an iPad

1. Tap the screen to wake it.
2. The Bloom app should already be open. If it isn't, tap the Bloom petal icon on the home screen.
3. If the app shows a sign-in screen, your care team will have given you a short code on a small card. Type that in.
4. The home screen is a grid of tiles. Each tile is a thing you can do — Journal, Goals, Library, Today, Gratitude, Care Team, and a few more depending on what your house has set up.
5. You can leave the app at any time by pressing the iPad's home button or swiping up — but most rooms are set so the iPad always comes back to Bloom. That's by design.

You're a facility staff member, setting up Bloom Staff

1. Open Bloom Staff (separate app, dark icon).
2. Sign in with the email your operator added you to.
3. The first screen is StaffOverview — your shift at a glance.
4. Requests come in via push notification — tap a request to open it, then acknowledge, respond, or hand off.
5. The Patients tab is the census; tap any resident to open their chart.

You're a facility operator (admin)

Your admin web console lives at the URL your Lumon account manager sent you. From there you manage rooms, staff, admissions, schedules, and the audit log. For onboarding a new facility, see the runbook your account manager provided.

Frequently asked

Can the staff read my journal?

No. Journal entries are scoped to your account only. The Bloom app shows this directly: "Private to you. Staff cannot read journal entries." This is enforced at the database level, not just in the app's user interface.

Can other residents — at my house or at other houses — see anything I write?

No. Other residents at your house see nothing of yours. Other facilities have no path at all to your data — there is no cross-facility data bridge in Bloom.

My iPad's screen went dark. Did I do something wrong?

No. The iPad dims automatically during quiet hours your facility configured (typically late evening through early morning). Tap the screen to wake it.

I can't tap a tile — it's grayed out.

A few tiles only appear if your facility has enabled them. If a tile is visible but doesn't respond, try closing and reopening Bloom by swiping up from the bottom of the screen, then tapping the Bloom icon. If it still doesn't work, flag a staff member.

I want to delete my journal entries.

Long-press the entry and tap "Delete." Deleting is permanent — journal entries are not retained as part of your clinical record after you delete them. If you want to delete the entire journal at once, ask your care team and they can route the request to the right person.

I can't sign in.

Three possibilities, easiest first:

1. Wrong code — re-check the card your care team gave you.
2. The facility's network is down — ask whoever is at the front desk; they'll usually know.
3. Your account hasn't been activated yet — ask any staff member to confirm with the admin.

How do I leave feedback about Bloom?

The fastest path is to tell your care team — they have a direct line to Lumon and can pass on what's not working. Operators can also email feedback to support@lumonbloom.com.

How do I reach a human at Lumon directly?

For residents: please go through your care team first. Direct outreach to Lumon is reserved for facility operators, who have a named account manager. If you have a privacy or safety concern your care team can't address, email privacy@lumonbloom.com.

What happens to my data when I leave?

Your records are retained per your facility's record-keeping policy (typically several years, as required by healthcare regulations). See the Privacy Policy for the full picture. If your facility ends its relationship with Lumon, an audited purge procedure exists for retiring the data.

Contact

Known issues

This list is maintained by Lumon engineering and updated as issues are confirmed and resolved.

There are no known issues at the time of v1 launch. This section will fill in as the product matures. Lumon's engineering team publishes resolved-issue notes in the in-app "What's New" tile inside Bloom Staff for operators.

For developers / integrators

If your facility is integrating Bloom with another system (for example, syncing schedule data from a clinical EHR), your Lumon account manager can connect you with the integrations runbook. Bloom does not have a public general-purpose API and does not expose configurable outbound webhooks — by policy. Per-feature integrations are scoped, named, and reviewed by both engineering and the facility's compliance lead.